SHIPPING
Processing times
Each product that you order in our online shop is handmade in the atelier for you. Please contact us for the updated production times
Shipping times
We ship your order via express service (DHL / UPS) offering flat shipping rates with tracking.
Italy: 1 working days
Europe: 1-2 working days
USA & Canada: 2-3 working days
Other destinations: 2-4 working days
Custom duties (international, extra-eu)
If the products are to be delivered to a country outside the European Union, the total price indicated in the order is exclusive of customs duties and any other sales taxes. If due, they will be paid by the Buyer in accordance with the legal provisions of the country to which the products will be delivered.
RETURNS & EXCHANGES
EXCHANGES
Don’t panic, you have 30 days from the date your order was delivered. Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
All garments must be in a resellable condition, unaltered, unwashed and have their original tags and labels attached
RETURNS
Changed your mind? You have 14 days from the date your order was delivered for a full refund (excluding shipping costs).
Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product, which must be done within 14 days of notification of withdrawal.
All garments must be unworn, unaltered, unwashed and have their original tags and labels attached.
Once the return has arrived at our warehouse it will be processed for a refund within 14 days.
ARRANGING A RETURN/EXCHANGE
We have partnered with a shipping provider to make the process simpler and cheaper for our customers.
IT: we offer a convenient returns service for €5
EU: returns service for a small fee of €10
ROW: please contact us
To return an item(s):
Email us (info@danieleorlandi.com)
You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product
We will then send you an email once we have received your return/exchange.
In case of exchange, we will ship the item to you at no extra cost.