RETURNS & EXCHANGES
Please note, our pieces are made to order in our Como atelier and individually crafted in a limited quantity. We encourage you to read all of the information and check the measurements before purchasing. Please do not hesitate to contact us if you have any questions info@danieleorlandi.com
EXCHANGES
Don’t panic, you have 30 days from the date your order was delivered. Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
All garments must be in a resellable condition, unaltered, unwashed and have their original tags and labels attached
RETURNS
Changed your mind? You have 14 days from the date your order was delivered for a full refund (excluding shipping costs).
Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
All garments must be in their original condition (unworn, unaltered, unwashed and have their original tags and labels attached). We will reimburse the product costs upon inspection of returned product (within 14 days).
ARRANGING A RETURN/EXCHANGE
The customer is responsible for return shipping costs - to reduce this cost for customers we have partnered with a shipping provider to make the process simpler and cheaper:
IT: we offer a convenient returns service for €5
EU: returns service for a small fee of €10
ROW: please contact us
To return an item(s):
Email us (info@danieleorlandi.com)
You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product
We will then send you an email once we have received your return/exchange.
Returns & Exchanges
Please note, our pieces are made to order in our Como atelier and individually crafted in a limited quantity. We encourage you to read all of the information and check the measurements before purchasing. Please do not hesitate to contact us if you have any questions info@danieleorlandi.com
EXCHANGES
Don’t panic, you have 30 days from the date your order was delivered. Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
All garments must be in a resellable condition, unaltered, unwashed and have their original tags and labels attached
RETURNS
Changed your mind? You have 14 days from the date your order was delivered for a full refund (excluding shipping costs).
Before the deadline, you must inform us of your decision by e-mail at info@danieleorlandi.com or by filling out the form to arrange your return.
All garments must be in their original condition (unworn, unaltered, unwashed and have their original tags and labels attached). We will reimburse the product costs upon inspection of returned product (within 14 days).
ARRANGING A RETURN/EXCHANGE
The customer is responsible for return shipping costs - to reduce this cost for customers we have partnered with a shipping provider to make the process simpler and cheaper:
IT: we offer a convenient returns service for €5
EU: returns service for a small fee of €10
ROW: please contact us
To return an item(s):
Email us (info@danieleorlandi.com)
You will then receive an email confirming that you have exercised your right of withdrawal with everything you need to proceed with the return of the product
We will then send you an email once we have received your return/exchange.